Warranty issue with FR
Posted: Fri May 18, 2007 5:52 pm
On 05/03/06 we purchased our Cardinal 30WBLE. At the time we also got the 1 yr extended warranty. On 04/26/07 (1 week shy of owning the Cardinal exactly 1 yr) the hot water electric heating element quit. I contacted my Cardinal dealer the next day. The dealer could not get me in for service until 05/15/07. Forest River refused to honor the warranty because they said it was out of warranty by 2 weeks. Didn't matter that I had reported it 1 week prior to owning it 1 year and that the dealer couldn't get it in until almost 2 weeks after the 1 year. According to FR it was out of warranty by 2 weeks. The dealer repaired the element, came up with the paper showing I had the 1 year extended warranty and is dealing with Forest River.
Even if I hadn't gotten the 1 year extended warranty the heating element quit before the 1 year warranty period expired. According to FR they didn't care, it was when the dealer finally got it to repair it. The dealer said FR has been getting very difficult to deal with on warranty issues.
I like our Cardinal and like my dealer but I think this will be the last FR product we'll own if FR is going to play these kinds of games.
Even if I hadn't gotten the 1 year extended warranty the heating element quit before the 1 year warranty period expired. According to FR they didn't care, it was when the dealer finally got it to repair it. The dealer said FR has been getting very difficult to deal with on warranty issues.
I like our Cardinal and like my dealer but I think this will be the last FR product we'll own if FR is going to play these kinds of games.