Not the Way to Start Off with Ford
Not the Way to Start Off with Ford
FORD pretty sad when it comes to customer service. Truck still sitting in the shop waiting on Def pump. Can't pull one from another truck on the lot because the gaskets are not reuseable. New gaskets must be used when installed. No replacement vehicle, no consideration. Just a bunch of people working on the phone getting me back on the road as soon as possible. I told them last week I wanted my old truck back. They keep telling me it will be soon.
Latest is a "drop dead" date of October 10, per the zone manager. It has been in the shop since September 22. I'M NOT HAPPY! Ford lost a customer. I may be stuck driving this thing for the next few years, but I won't be bragging 'bout it.
Latest is a "drop dead" date of October 10, per the zone manager. It has been in the shop since September 22. I'M NOT HAPPY! Ford lost a customer. I may be stuck driving this thing for the next few years, but I won't be bragging 'bout it.
- Mike Clay
- Council, Administrator
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Re: Not the Way to Start Off wityh Ford
I find it hard to believe that Ford can't send one from their line. They have to be making new trucks so they are sure to have pumps. The one thing I liked when my pump went was even though you have to buy the tank also since its all one unit its basically plug and play. Sorry to hear about your problems, I sure know how I would feel.
Mike, Susanna & Rudy
2016 3850RL Estate "Proto Grigio"
2019 Silverado 3500HD Dually D/A 4x4 LTZ
My dreams are too big for my wallet
Rallies attended - 32
Nights camping in 2013:159 2014:269 2015:Full Timers
2016 3850RL Estate "Proto Grigio"
2019 Silverado 3500HD Dually D/A 4x4 LTZ
My dreams are too big for my wallet
Rallies attended - 32
Nights camping in 2013:159 2014:269 2015:Full Timers
Re: Not the Way to Start Off wityh Ford
Supposedly, they got together yesterday and pushed it up the line. They are supposed to pull a pump from the assembly line and ship to the local dealer. I am still waiting for confirmation that it is shipping today.
I have tickets for the VA Tech-Miami football game. We are supposed to bring the Bird up there for the tailgating weekend. We'll see.
Va Tech actually lets you park on an old fairway or at the airport for $50 for the whole weekend. Very nice set up.
I have tickets for the VA Tech-Miami football game. We are supposed to bring the Bird up there for the tailgating weekend. We'll see.
Va Tech actually lets you park on an old fairway or at the airport for $50 for the whole weekend. Very nice set up.
Re: Not the Way to Start Off wityh Ford
I hope things work out for you, and you can make the game, as you're certainly due. When you make it to the game could you post some pictures of the RV parking?
Rob
Rob
- Grape Escape
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- Location: Canada Southern Ontario
Re: Not the Way to Start Off wityh Ford
Don't think you are alone with new truck issues. Friends new 2011 GM 2500 was DOA in Myrtle Beach recently. Had to extend trip by a week due to parts availability
Ps our V10 has had zero issues in almost 3 years.
Ps our V10 has had zero issues in almost 3 years.
2008 Cardinal 30 RKLE tv 2009 Ford F250 XLT SE Crew 4X4 V10
Reese Signature 18 k slider, Michelin XPS rib tires 225/75x16
previous trailers
2006 Rockwood 2607 tv 2005 Tahoe
2002 Traillite 23' tv 2001 Pathfinder
Reese Signature 18 k slider, Michelin XPS rib tires 225/75x16
previous trailers
2006 Rockwood 2607 tv 2005 Tahoe
2002 Traillite 23' tv 2001 Pathfinder
Re: Not the Way to Start Off wityh Ford
And you'll continue to have zero issues. We traveled for 7 years up and down the mountain in the Northwest and had zero problems with our V10.Grape Escape wrote:Ps our V10 has had zero issues in almost 3 years.
Rob
Re: Not the Way to Start Off with Ford
What is the name of the dealer so we don't go there...
Re: Not the Way to Start Off with Ford
Dealer in Tarboro, NC is Doug Henry Ford. Dealer here in Richmond is Colonial Ford.
I must say Doug Henry Ford drove up here to pick up my truck and they are bringing it back tomorrow. They appear to have found the original problem that Colonial Ford never found. They also found where Colonial Ford never installed an o-ring when they replaced the DEF pump.
I must say Doug Henry Ford drove up here to pick up my truck and they are bringing it back tomorrow. They appear to have found the original problem that Colonial Ford never found. They also found where Colonial Ford never installed an o-ring when they replaced the DEF pump.
- BMullins46
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2012 Ford F350 DRW, Lariat 6.7 Diesel. - Location: Texas Lubbock
Re: Not the Way to Start Off with Ford
Sounds like you've got the problem solved. Now go and enjoy that new truck. Everyone I've talked to says they are great.
Bill & Debbie
06 31RKT, MorRyde LRE/4000; 2016 XLR 385AMP
2012 F350 DRW 4X2 Lariat, 6.7 Diesel, TransferFlow aux fuel tank
Fur babies, Betty and Cocoa
Nights camping
2011-102; '12-111; '13-89; '14-108; '15-142; '16-92; '17-163; '18-81
06 31RKT, MorRyde LRE/4000; 2016 XLR 385AMP
2012 F350 DRW 4X2 Lariat, 6.7 Diesel, TransferFlow aux fuel tank
Fur babies, Betty and Cocoa
Nights camping
2011-102; '12-111; '13-89; '14-108; '15-142; '16-92; '17-163; '18-81
- WVcampers
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Re: Not the Way to Start Off with Ford
How about an update on the new Ford We heard all of the bad stuff, has anything changed?
Randy & Carol
Elbie (weiner dog)
2018 Cardinal 3250 RLX Luxury Edition
2019 Ford F350 6.7PSD Lariat 4x4 SRW
Elbie (weiner dog)
2018 Cardinal 3250 RLX Luxury Edition
2019 Ford F350 6.7PSD Lariat 4x4 SRW
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- Joined: Thu May 06, 2010 5:46 pm
- Location: Virginia Culpeper
- Cardinal Owners: 35 sbqle fifth wheel
- Skype ID: yes
- Location: Virginia Culpeper
Re: Not the Way to Start Off with Ford
You're killing me, how bout an update on how this baby is doing?
Randall
Randall
2009 35sbq fifth wheel
2012 F350 SRW King Ranch 6.7 Powerstroke
1969 (428 Super Cobra Jet Mach 1)
1970 (Boss 302)
2012 F350 SRW King Ranch 6.7 Powerstroke
1969 (428 Super Cobra Jet Mach 1)
1970 (Boss 302)